14-Day Return Policy

If for any reason you are not completely satisfied, we offer a 14-day return policy to make your shopping experience enjoyable and stress-free.

1. Return Period: You have 14 days from the date of receipt to initiate a return for your purchase. The item(s) must be postmarked for return within this 14-day period.

2. Eligibility for Returns: To be eligible for a return, the item(s) must meet the following criteria:

• Condition: The item(s) must be unused, in the same condition as you received them, and with all original tags, labels, and packaging intact.

• Proof of Purchase: A valid receipt or proof of purchase must be provided.

3. Non-Returnable Items Please note that the following items are not eligible for return:

• Items marked as “Final Sale.”

• Personalized or customized items.

• Items purchased from third-party retailers.

4. How to Initiate a Return: To start a return, please follow these steps:

1. Contact Us: Email our Customer Service team at luminavior@gmail.com with your order number and the reason for the return.

2. Return Authorization: You will receive a Return Authorization Number (RAN) and instructions on how to return the item(s).

5. Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your item(s). Lumina Vior is not responsible for lost or damaged returns.

6. Refund Process: Once we receive and inspect your return, we will notify you via email. If approved, a refund will be processed to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.

7. Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.

8. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at luminavior@gmail.com. We will provide instructions for returning the item and will cover the cost of return shipping for damaged or defective items.

9. Contact Information For any questions or concerns regarding our return policy, please reach out to our Customer Service team at luminavior@gmail.com.

Thank you for shopping with Lumina Vior. We appreciate your business and look forward to serving you again.

By using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information: When you create an account, make a purchase, or contact us, we may collect personal information such as:

• Name

• Email Address

• Phone Number

• Shipping Address

• Billing Address

• Payment Information

b. Non-Personal Information: We may collect non-personal information automatically when you visit our Site, including:

• IP Address

• Browser Type and Version

• Operating System

• Referring Site

• Pages Visited on Our Site

• Date and Time of Visits

2. How We Use Your Information

We use your information for the following purposes:

• To Process Transactions: We use your personal information to process orders, handle payments, and manage deliveries.

• To Communicate with You: We may send you order confirmations, shipping updates, promotional offers, and other communications related to our products and services.

• To Improve Our Site: We analyze usage data to improve our Site’s functionality and user experience.

• To Respond to Inquiries: We use your contact information to respond to customer service requests and support inquiries.

• To Send Marketing Communications: With your consent, we may send you promotional emails about new products, special offers, and upcoming events. You can opt-out of these communications at any time.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

a. Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processors, shipping carriers, and email marketing platforms. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

b. Legal Requirements: We may disclose your information to comply with legal obligations, enforce our Terms of Service, or protect the rights, property, or safety of Lumina Vior, our customers, or others.

c. Business Transfers: In the event of a merger, acquisition, or other business transition, your information may be transferred as part of the transaction. We will notify you of such changes and how your information will be used.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files placed on your device that help us:

• Enhance Site Functionality: Cookies enable us to remember your preferences and improve your experience.

• Analyze Site Usage: We use cookies to understand how visitors use our Site and track performance metrics.

• Serve Targeted Ads: Cookies allow us to deliver targeted advertising based on your interests.

You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our Site.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no online transmission or electronic storage method is completely secure. We cannot guarantee the absolute security of your information.

6. Your Rights and Choices

You have the following rights regarding your personal information:

a. Access and Update: You can access and update your personal information through your account settings or by contacting us.

b. Opt-Out: You can opt-out of receiving marketing communications from us by following the instructions in the email or contacting us directly.

c. Deletion: You can request the deletion of your personal information by contacting us. We will process your request in accordance with applicable laws.

d. Do Not Track: We do not currently respond to “Do Not Track” signals from your browser.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with a new effective date. Your continued use of the Site after any changes signifies your acceptance of the updated Privacy Policy.

Please read these Terms carefully before using our Site. If you do not agree to these Terms, please do not use our Site.

1. Acceptance of Terms

By accessing or using our Site, you agree to comply with and be bound by these Terms, our Privacy Policy, and any additional terms and conditions that apply to specific sections of the Site or to products and services we offer. If you do not agree with any part of these Terms, you must not use our Site.

2. Changes to Terms

We may update these Terms from time to time. When we do, we will post the updated Terms on this page with the new effective date. Your continued use of the Site after any changes signifies your acceptance of the updated Terms.

3. Eligibility

You must be at least 18 years old or have the consent of a parent or guardian to use our Site and make purchases. By using the Site, you represent and warrant that you meet these requirements.

4. User Account

To make a purchase or access certain features on our Site, you may need to create an account. You agree to:

• Provide accurate, current, and complete information during the registration process.

• Maintain the security of your account by protecting your password and restricting access to your account.

• Notify us immediately of any unauthorized use of your account or any other breach of security.

• Accept responsibility for all activities that occur under your account.

5. Products and Orders

a. Product Descriptions: We strive to be as accurate as possible in describing our products. However, we do not warrant that product descriptions, prices, or other content on the Site is accurate, complete, reliable, current, or error-free.

b. Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.

c. Pricing and Payment: Prices are listed in USD and are subject to change without notice. We accept various payment methods, which will be detailed during the checkout process. You agree to provide valid payment information and authorize us to charge the total amount of your order.

6. Shipping and Delivery

a. Shipping: We offer various shipping options, which will be available at checkout. Shipping costs and estimated delivery times will be displayed during the checkout process.

b. Delivery Issues: We are not responsible for delays caused by factors beyond our control, including but not limited to shipping carrier delays or natural disasters.

c. Risk of Loss: Risk of loss and title for items purchased from our Site pass to you upon delivery to the carrier.

7. Returns and Refunds

a. Return Policy: We offer a 14-day return policy. Please review our Return Policy for detailed information on how to return items and request refunds.

b. Refunds: Refunds will be processed according to our Return Policy. Please note that shipping costs are non-refundable.

8. Intellectual Property

All content on our Site, including but not limited to text, graphics, logos, images, and software, is the property of Lumina Vior or our content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not use any content from our Site for commercial purposes without our express written permission.

9. Prohibited Conduct

You agree not to engage in the following prohibited conduct:

• Violating any applicable law or regulation.

• Interfering with the Site’s operation or security.

• Attempting to gain unauthorized access to any part of the Site or related systems.

• Using the Site for any illegal or unauthorized purpose.

10. Limitation of Liability

To the fullest extent permitted by law, Lumina Vior is not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data or other intangible losses, resulting from (a) your use of the Site, (b) your inability to use the Site, (c) any errors or omissions in the content, or (d) any unauthorized access or use of your account.

11. Dispute Resolution

Any disputes arising from these Terms or your use of the Site will be governed by the laws of [Your State/Country], without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in [Your State/Country] for any legal proceedings.